Release - April 13
  • Support Center theme styling settings are now available in the Support Center Design tab.
This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to access this feature.
Release- April 13
Release - April 6
  • Canvas course search page enabled
  • Ability to drag and drop support article categories into other support article categories in the Arrange Articles page
  • Ability to drag and drop articles into desired order in Arrange Articles page
  • Most recent campaigns will be placed at the top of your campaign list
  • Articles now removed from uncategorized articles list after category assignment in real time
  • Monitor creation time stamp fixed
  • Monitor deletion fixed
Release Graphic - April 6
Release - March 30
  • Added right-click ‘paste’ option in the rich editor of articles so users can copy & paste content from external sources/documents.
  • Rich Edit Mode On/Off toggle added to the Create/Edit Article page.
Release Gif - MARCH 30
Release - March 23
  • Fixed issue when saving scheduled visibility time for messages & articles
  • Inline editor now links to the new dashboard at
  • Realistic preview of title cut-off in view/edit message page
  • Fixed Chrome/macOS compatibility issue
  • Changed default fields of context table to include “Created By” and hide “Description”
  • Fixed the displaying of user count in campaigns
  • Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in
Release - March 9
  • Fixed visibility of bulk action header on manage messages and articles pages
  • Fixed issue related to user category filter in course activity search page
  • Fixed disappearing support center button when triggering inline editor
  • Visualization of view state and edit state match in message editor
  • Added ability to sort and filter messages and articles on visibility status
  • Fixed broken links between Support Center categories
  • Improved workflow for showing and hiding support center categories and routes
  • Improved tag length validation
  • Fixed user group name overflow
  • Fixed identification of first name and last name correctly when tokenising full name
  • Added ‘apply’ button to reports to allow for all filters to be applied before loading
  • Reduced loading time for reports by removing stale reports from queue
Apply Button - March 9 release
Release - March 2, 2021
  • Fixed issue related to the presentation of legacy link items in
  • Added horizontal scroll for table overviews
  • Distinct color coding for production instances in
  • Fixed issue regarding the closing of the global settings menu in
  • Fixed issue affecting the embedding of files using the rich editor in
  • Improved custom course role registration in
  • New: Enhanced campaign template page
Release - February 22, 2021
  • Reduced delays in seeing changes made to campaigns reflected in the LMS
  • Fixed issue causing localized Blackboard Help content to not render properly in
  • Improved filtering capabilities in
  • Optimized tag presentation in
  • Improved comment section for Support and Messaging Insights
Release - February 16, 2021
  • Accessibility improvement for modals in
  • Ability to add custom names to registered roles, hierarchy nodes, and sub accounts in User Groups
  • Improved saving workflow for tags and keywords
  • Changed the icon for the global settings menu
  • Improved ordering of Campaign Templates
  • Ability to edit the main title, subtitles, and suggestion titles for the Support Center in
  • Ability to export Messaging and Support Insights in CSV or PDF format
  • Manage Articles and Manage Messages are now the first tabs within Support and Messages
  • User Segments are now called Custom User Groups in the legacy dashboard
Release - February 8, 2021
  • New: Rich Edit Mode for Messages in
  • Improved pagination in table overviews
Release - February 1, 2021
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