Changelog

Follow up on the latest improvements and updates.

RSS

  • Full panel support center view is available within the Blackboard Learn Ultra Experience
August 31 release
  • Active user calculation in custom user groups will now take into account role start/end dates
  • Addition of category indicator to filters within the manage message and article tables
  • Improved indication of feature permission levels in the Invite New User/Edit User modal
Mockup (8)
  • Translation section in messages, and articles will be hidden if only one language is enabled
  • Addition of ‘Reset Message Views’ feature
  • Resetting user message views will not affect insights and data on individual help items
Resetting the message views for a user means that any proactive message for which they have clicked “Don’t show again” will be displayed to the user again.
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  • The ability to create and edit account roles and permissions will be available from July 6. You’ll be able to use your Impact dashboard to invite members of your team and institution and set up configurations that will determine which content they can control and access.
This is a feature that was on our 2021 Roadmap and is now complete. To learn more about what permissions are,
please read our roadmap post.

new

Settings

Support

Release - June 29

  • Fixed default colours for custom Support Center themes
This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to have access to custom Support Center themes.
June 29 - Release

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Insights (Reports)

Support

Release - June 22

  • Fixed scheduling for support routing
  • Full width view of feedback and comments sections on individual message & article insight pages
Mockup

new

General

Messaging

Release - June 15

  • Fixed bug regarding manual message orientation
  • New API that shows quick statistics on the current number of active users in an LMS.
    This feature was developed after a request from Johan Lindström at Halmstad University.

new

Settings

Insights (Reports)

Support

Release - June 8

  • Added icon badges in reporting template and arrange articles tab to reflect detailed information for each item
  • Fixed Canvas sub-account information gaps
June 8- Release Icon Badges

new

General

Insights (Reports)

Release - May 25

  • Ability to create a custom user group based on an imported list is now available
  • Optimized the performance of context recognition
  • Fixed the issue preventing the resizing of table columns after modifying fields
Release - HQ

new

Insights (Reports)

Messaging

Release - May 18

  • Fixed automatic orientation for hint messages
  • Optimized report generation
  • Message and article editors now support custom scripting
Release - May 18 Custom Scripting
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